Intensive Case Manager – Eastway Middle

Position Available:           Intensive Case Manager              

Job Status:                        Exempt / Full Time / 11-Month Position   

Department/Location:      Eastway Middle School

Primary Function: Responsible for the overall planning and management of Communities In Schools’ (CIS) operations at the site and the implementation of CIS’ model of integrating student services. The Intensive Case Manager position serves the most serious levels of concern presented; assists students and the family in gaining access to the highest level of care, described as behavioral, social, and emotional to meet their needs.  Intensive Case Manager provides comprehensive, individualized, person-centered, empowering, strength-based, and outcome focused services. This position would receive the initial referral for service and determine the appropriate level of care, making assignment to one of the three identified school-based providers.

Major Areas of Responsibility:

Ø  Collaborates with school administrators, staff and teachers in the implementation of the Communities In Schools model. The site team may include other Communities In Schools employees, volunteers, schools staff or faculty and/or other community partners.  This process will include the building and nurturing of school staff relations, relationships to school and community and the engagement of volunteer for the delivery of services.

Ø  Member of the school support team that develops the annual school needs assessment. This process will be based on such sources as data collected by school districts and schools as part of overall school improvement initiatives, surveys and discussions with staff, parents and students, and evaluation results from the previous year.

Ø  Lead the development and implementation of the school support plan. The plan will include measurable objectives, as well as procedures for delivering school-wide services, targeted and sustained services, monitoring and adjusting services, and evaluating and reporting effectiveness.

Ø  Lead and coordinate the delivery of evidencebased services based on best practice and risk factor research.

Ø  Case manage students through targeted and sustained services that will be coordinated and provided at the school site for identified students.

Ø  Monitoring and adjust services.  The Intensive Case Manager will lead the CIS school support team in regularly monitoring and adjusting services as needed to maximize effectiveness and impact.

Ø  Evaluate the effectiveness at achieving school and student individualized goals.  The Intensive Case Manager will lead the CIS school support team in implementing a systematic data collection plan to evaluate the effectiveness of services in achieving school-wide goals and addressing the needs of individual students.

Ø  Lead the school support team in annual reporting.  Annual endof-year reports will be provided to school and affiliate leadership which are instrumental in planning site services for the following year, as well as contributing to affiliate level reports for partners, the state office and the Communities In Schools National Office.

Ø  Lead and coordinate the delivery of evidencebased services based on best practice and risk factor research. Services provided should fall within the framework of Academic, Behavior Coursework and Parent Engagement (ABC+P).  

Ø  Complete appropriate documents relative to capturing services provided to students within seven days of service delivery. Ensure accurate and timely data is entered in CIS Student Database System (CISDM).

Ø  Work with students’ parents providing parent support seminars (i.e. Triple P Parenting) giving parents simple and practical strategies.

Specific Functions:

Ø  Support students and families in crisis and help them navigate systems.

Ø  Act as a liaison between the students, family, community and school site; connect resources to students and families.

Ø  Execute weekly one-on-one check-ins with students.


Ø  Facilitate communication and to support students to problem solve, set goals, and establish patterns to achieve goals.


Ø  Contact parents by phone, email and home visits to share information and develop plans.

Ø  Work deeply with family and other natural and community supports.

Ø  Connect students and families to critical/basic needs.

Ø  Respond to student/family crisis and/ or trauma.

Ø  Provide non-clinical counseling.

Ø  Develop comprehensive case plans for each student/family receiving services; implement school-based site plans, maintaining required documentation.

Job Requirements:

Ø  Master’s degree in Social Work or related field require, Social Work Licensure preferred.

Ø  Minimum of 2 years of successful experience working in social work and/or counseling required, experience working in school environment preferred.

Ø  Previous case management; experience screening, triaging, and the referral process.

Ø  Capacity for creative problem solving, conflict resolution, and violence prevention, with experience conducting presentations/workshops for groups.

Ø  Exceptional interpersonal skills and an ability to build and maintain strong relationships while fostering a spirit of collaboration with internal colleagues and external partners; with students, parents, and school personnel.

Ø  Possess strong time and project management skills; have specific examples of such work, self-starter, well organized, detail-oriented, and able to effectively work independently and within a team framework in a fast-paced environment.

Ø  Excellent written and verbal communication skills with the ability to write/edit reports, business correspondence, and procedure manuals.

Ø  Experience working with Microsoft office.

Ø  Ability to work with people from diverse backgrounds.

Ø  Self-motivated with the ability to work independently.

Ø  A valid NC driver’s license and an acceptable driving record.


Please submit a resume and cover letter to cishr@cischarlotte.org