Intensive Case Manager – Requires Masters in Social Work or Related Field

Job Title: Intensive Case Manager (Requires Masters Degree in Social Work or related field) 

Status: Full Time / Exempt / 11-Month Position (Works August through June each year)


Responsible for the overall planning and management of Communities In Schools’ (CIS) operations at a CMS site and the implementation of CIS’ model of integrating student services. The ICM position serves the most serious levels of concern presented; assists students and the family in gaining access to the highest level of care, described as behavioral, social, and emotional to meet their needs.  ICM work is comprehensive, individualized, person-centered, empowering, strength-based, and outcome focused.  This position requires a Masters Degree in Social Work or related field.  


Implementation of the Communities In Schools model of integrated student services:

Ø  Collaborates with school administrators, staff and teachers in the implementation of the Communities In Schools model, may include other Communities In Schools employees, volunteers, schools staff or faculty and/or other community partners. This process will include the building and nurturing of school staff relations, relationships to school and community and the engagement of volunteer for the delivery of services.

Ø  Lead the annual needs assessment process. This process will be based on such sources of data as data collected by school districts and schools as part of overall school improvement initiatives, surveys and discussions with staff, parents and students, and evaluation results from the previous year.

Ø  Lead the development and implementation of the site plan. The plan will include measurable objectives, as well as procedures for delivering school-wide services, targeted and sustained services, monitoring and adjusting services, and evaluating and reporting effectiveness.

Ø  Lead and coordinate the delivery of evidencebased services based on best practice and risk factor research. Widely accessible school wide services will be provided to help address identified school-wide needs or to build and reinforce student assets.

Ø  Case manage students through targeted and sustained services that will be coordinated and provided at the school site for specific students who are identified as having the greatest risk of eventually dropping out of school.

Ø  Monitoring and adjust services.  The Site Coordinator will lead the CIS site team in regularly monitoring and adjusting services as needed to maximize effectiveness and impact.

Ø  Evaluate the effectiveness at achieving school and student individualized goals.  The Site Coordinator will lead the CIS site team in implementing a systematic data collection plan to evaluate the effectiveness of services in achieving school-wide goals and addressing the needs of individual students.

Ø  Annual reporting.  Annual endof-year reports will be provided to school and affiliate leadership which are instrumental in planning site services for the following year, as well as contributing to affiliate level reports for partners, the state office and the Communities In Schools National Office.

Ø  Complete appropriate documentation relative to capturing services provided to students within 48 hours of service delivery; as well as other necessary documents, (consents, student profile, referrals, health forms, etc.). Enter required information into CISDM and TRAX in a timely and accurate manner;

Ø  Develop comprehensive case plans for each student/family receiving services; implement school-based site plans, maintaining required documentation;

 Ø  Work with students’ parents providing parent support seminars, i.e., Triple P Parenting, giving parents simple and

Provide the following specific support functions:

• Administer attendance, behavioral and academic monitoring/interventions in support of educational success to identified students.

• Compile and complete appropriate school documentation; as well as other appropriate services. Ensure accurate and timely data is entered in CIS Data Management System (CISDM).

• Complete regular home visits, transcript review/determination and data collection from tertiary sources to support students’ on time graduation.

• Work with parents/legal guardians of CIS students to assist and support students’ academic success.

• Assist in removing barriers to success through the coordination of health & critical needs, dental and optometric screening/treatment services to CIS students

• Attend weekly staff meetings, staff development activities and other relevant meetings to assist with student engagement as required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Aside from having experience in working with school-age children, effective written and verbal communication skills and familiarity with local health and human service agencies, this Intensive Case Manager must possess the knowledge, skills and personal attributes needed to support the critical features of positive youth development settings. These core competencies are as follows:

• Understand and apply basic child and adolescent development principles

• Communicate and develop positive relationships with youth

• Adapt, facilitate and evaluate age appropriate activities with and for the group

• Respect and honor cultural and human diversity

• Involve and empower youth

• Identify potential risk factors with students, families and communities and take measures to reduce those risks

• Care for, involve and work with families and community partners

• Work as part of a team and shows professionalism

• Demonstrate the attributes and qualities of a positive role model

• Interact with and relate to youth in ways that support asset building


Candidates must have a Master’s degree in Social Work or related field and 2 years of relevant equivalent experience in education, social work or related field; Social Work licensure preferred. Must have a valid driver’s license, with an acceptable driving record.


Candidates must have:

• Excellent verbal and written communication skills

• Ability to analyze and interpret business periodicals, professional journals, technical manuals, and governmental regulations

• Ability to write and edit reports, business correspondence, and procedure manuals

• Ability to effectively present information and respond to questions from managers, clients, and the general public, orally and in writing

• Ability to speak effectively to guests, candidates or employees of the organization one on one or in a group setting


The position is located within the Charlotte Mecklenburg area. Regular and satisfactory attendance and punctuality are required.

Criminal background and a driving record check required, must have a valid driver’s license.

SALARY: This position is 11-months (doesn’t work in July) and will pay $38,881. annually 

To apply for this position, please send your resume and cover letter to cishr@cischarlotte.org no later than March 9, 2018.